Terms & Conditions

Terms of Sale

Orders, price and payment

Place your orders through 67533500 (Woodlands), 68973500 (East Village) or www.jncbakery.com or any outlets. Unless credit terms have been expressly agreed by J&C Bakery Pte Ltd, payment for the Products or services shall be made in full before physical delivery of Products or services.


Prices quoted are all inclusive of GST


Customer shall bear the Goods and Service Tax of Singapore.
Unless Customer and J&C Bakery Pte Ltd have agreed to a different discount, J&C Bakery Pte Ltd's standard pricing policy for J&C Bakery Pte Ltd's products to be equal to the overall calculated percentage discount off list price on the entire system.

Self-Pickup Information

Self-Pickup is available at both outlets as follow:
Block 15 Woodlands Loop #03-03 S (738322) Timing: 0930 Hours to 1800 Hours
430 Upper Changi Road, East Village, #01-58 S (480478) Timing: 1000 Hours to 2100Hours

DELIVERY POLICY

Please note that delivery is available (Monday to Saturdays only; between 1100 hours to 1800 hours) but delivery fees apply.
J&C Bakery Pte Ltd is a small operation that relies on internal delivery services; we charge delivery at cost price to us.
Please ensure that someone is available at the delivery address to collect your order. The courier will wait at your delivery address for a maximum of 10 minutes and attempt to contact you (or your recipient) during that time. Re-delivery, if needed, will be charged at an additional fee.
Cakes delivered must be checked and shall be deemed accepted if no errors or discrepancies are raised immediately upon delivery. J&C Bakery Pte Ltd reserves the right not to entertain any further complaints thereafter.
J&C Bakery Pte Ltd endeavours to fulfil all deliveries. J&C Bakery Pte Ltd shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances that are beyond our control.
J&C Bakery Pte Ltd reserves the right to change the delivery timing.

CANCELLATION OF ORDERS

Upon order confirmation, there is an administrative charge of S$10 for any amendments. Amendment requests have to be submitted in writing notice, two (2) working days in advanced to:jncbakery@gmail.com. Kindly include order invoice number and full credit card details for processing. For any cancellation of order, there is an administrative charge of S$10. The refund procedure is as following.
  • 3 days before: 100% refund
  • 2 days before: 50% refund
  • 1 day before: no refund

REFUND POLICY

As we deal with perishable goods, we do not accept returns. If you have any concerns about the products you received from J&C Bakery Pte Ltd, please take a photograph of the products and contact us by phone at the time that you receive them. If the product has obvious physical defects that differ greatly from the pictures on our website, we will explore either giving you replacement cakes or refunding your payment.

YOUR PERSONAL DATA

J&C Bakery Pte Ltd is totally committed to protecting the privacy of our site visitors and customers. We have developed and implemented policies and practices to comply with the provisions of the Personal Data Protection Act 2012 (the "PDPA") and this Privacy Policy describes such policies and practices and what information we gather from you, how we use and/or disclose that information and what we do to protect it.
We do not rent, sell, transfer or otherwise disclose your Personal Data to any third party, except as expressly stated below. We collect your contact information, for the sole purpose of contacting you about your order and (if you allow us to) keep you updated about our latest happenings via an email newsletter. Your information will be kept private. Your account is password protected so that only you may use it. We recommend that you do not divulge your password to anyone and J&C Bakery Pte Ltd will never ask for your password by phone or e-mail. J&C Bakery Pte Ltd is only given access to member data on a password-protected basis. It is our employment policy that this information is to be treated with the utmost confidentiality, and any misuse of this information is grounds for disciplinary action, including termination.

CAKE DECORATION

The colour and decorative detail of the cakes may vary slightly from the photographs.

STORAGE OF CAKES

All baked goods are best stored in the fridge and eaten within three days, unless otherwise stated on the packaging. We are not responsible for food poisoning that results from inappropriate or extensive storage of cakes.

COPYRIGHT

The rights to all text and pictures on this website belong solely and indefinitely to J&C Bakery Pte Ltd. No reproduction or distribution is allowed without explicit permission from J&C Bakery Pte Ltd.